"Who Gets Believed? is a groundbreaking book about persuasion and performance that asks unsettling questions about lies, truths, and the difference between being believed and being dismissed in situations spanning asylum interviews, emergency rooms, consulting jobs, and family life"--

"We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by hard-won experience--that there is a science to...

""An essential book for our times. How well we listen determines how we love, learn, and connect with one another, and in this moment when we need to hear and be heard more than ever, this thought-provoking and engaging book shows us how." -Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk to Someone At work, we're taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one...

Assertive communication skills with clients/residents are highlighted. The ability of assistants to communicate effectively is the key to the quality of care they are able to provide. Aging, disease processes, and other chronic conditions may lead to behavior changes. This program illustrates strategies for effective communication.

"Do you want to know when someone is lying to you? In this book, you will learn both body language and lie detection. In a ten minute conversation you are likely to be lied to two to three times. Learn how to spot those lies. If you have ever interacted with another person, this book will be useful to you because our everyday interactions are filled with secret nonverbal cues just waiting to be uncovered. Whether you are a business owner, parent,...

"Bestselling author Walter Mosley has proven himself a master of narrative tension, both with his extraordinary fiction and gripping writing for television. The Awkward Black Man collects seventeen of Mosley's most accomplished short stories to display the full range of his remarkable talent. Mosley presents distinct characters as they struggle to move through the world in each of these stories - heroes who are awkward, nerdy, self-defeating, self-involved,...

"From Erica Dhawan, co-author of Get Big Things Done, the definitive guide to communicating and connecting wherever you are. Email replies that show up a week later. Video chats full of "oops sorry no you go" and "can you hear me?!" Ambiguous text-messages. Weird punctuation you can't make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?...

Nimbus the pegasus wonders why she cannot be sunny all the time like everyone else, but when she introduces her friend Kelp to her cloud, she finds the unicorn is a very good listener.

Would-be supervillain Doctor X-Ray swoops into the mall, threatening destruction, only to be confronted by a little girl asking "why" to his every declaration, until finally he is forced to reveal, and understand, the root of his anger--and so departs in peace.